pk62 Privacy Policy — How We Protect Your Data

pk62 is an online casino and sports betting platform accessible at pk62.bid, operated under international gaming regulations. For the purposes of this Privacy Policy, pk62 is the data controller — meaning pk62 determines the purposes and means by which your personal data is processed in connection with your use of the platform.

pk62 serves players across Pakistan including those based in Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. Our platform is designed specifically for English-speaking Pakistani players and offers a PKR-native gaming environment with JazzCash, EasyPaisa, and local bank payment integrations.

All data protection enquiries, data rights requests, and privacy-related complaints should be directed to: [email protected]

This Privacy Policy applies to all personal data collected by pk62 through the following channels:

• The pk62 website at pk62.bid and all associated sub-domains
• The pk62 account registration and login process
• All gaming, betting, and live casino activity conducted through the platform
• Payment processing and cashier operations, including JazzCash, EasyPaisa, and bank transfers
• Customer support interactions via live chat, email, and any other supported communication channel
• Marketing communications, where consent has been obtained
• Any third-party integrations visible within the pk62 platform interface

This Policy does not apply to third-party websites, applications, or services that may be linked to from the pk62 platform. pk62 has no control over the data practices of third-party platforms and accepts no responsibility for their privacy policies or data handling.

pk62 collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

pk62 collects personal data through the following methods:

• Direct Provision: Data you actively provide during registration, KYC verification, payment processing, account profile updates, or when contacting customer support
• Automated Technical Collection: Data collected automatically when you access the pk62 website or platform, including IP address, session data, device fingerprinting for security purposes, and browser behaviour analytics
• Cookies and Similar Technologies: pk62 uses cookies and equivalent tracking technologies to maintain session continuity, remember user preferences, detect fraud, and gather anonymised usage analytics (see Section 9)
• Third-Party Sources: Identity and age verification data may be cross-referenced against third-party identity verification services as part of the KYC process; payment processors may share transaction confirmation data with pk62 for reconciliation purposes
• Responsible Gaming Monitoring: pk62 may collect behavioural data related to gaming patterns as part of its duty of care under responsible gambling obligations

pk62 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the pk62 Terms & Conditions — including account management, game access, payment processing, and withdrawal fulfilment
• Legal Obligation: Processing required to comply with applicable legal, regulatory, anti-money laundering (AML), and Know Your Customer (KYC) obligations under pk62's international gaming licence
• Legitimate Interests: Processing carried out in pk62's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and business analytics — where such interests do not override your fundamental data rights
• Consent: Processing undertaken on the basis of your explicit, freely given consent — primarily for marketing communications and optional cookie categories. You may withdraw consent at any time without affecting the lawfulness of prior processing

pk62 uses the personal data we hold about you for the following specific purposes:

• Creating and managing your pk62 account, including login authentication and account security
• Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency
• Verifying your identity and age (21+) as required under our international gaming licence and KYC obligations
• Detecting, preventing, and investigating fraud, money laundering, collusion, bonus abuse, and other forms of platform misuse
• Providing and improving customer support via live chat and email
• Administering responsible gaming tools including deposit limits, loss limits, and self-exclusion programmes
• Monitoring gaming patterns to identify potential problem gambling behaviour in accordance with our duty of care
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account security alerts
• Sending promotional communications and offers where you have provided explicit consent to receive them
• Conducting internal platform analytics to improve user experience, game performance, and platform functionality
• Complying with legal, regulatory, and licensing obligations including reporting requirements under applicable AML legislation

pk62 does not use your personal data for automated decision-making that produces legal or similarly significant effects, without human review of the outcome where such a decision is made.

pk62 does not sell, rent, or trade your personal data to any third party. Your data may be shared with the following categories of third parties strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: JazzCash, EasyPaisa, and banking partners receive the minimum data necessary to process your deposits and withdrawals in PKR. Each processor operates under its own privacy policy and data security standards.
• Identity Verification Providers: Third-party KYC service providers receive identity document data for the purpose of age and identity verification. These providers are contractually bound to process data solely for verification purposes.
• Game Software Studios: Game providers integrated into the pk62 platform receive your player identifier and game session data for game function and integrity purposes. They do not receive your full personal profile.
• IT & Security Service Providers: Companies providing hosting, cloud infrastructure, cybersecurity, fraud detection, and platform maintenance services may have access to data as part of their service delivery.
• Regulatory & Law Enforcement Bodies: pk62 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by law, valid legal process, or to protect the rights and safety of pk62 or its players.
• Responsible Gaming Organisations: Where required by our licensing obligations or at the request of a self-excluded player, pk62 may share minimal necessary data with recognised responsible gaming support organisations.

In all cases where third-party sharing is involved, pk62 ensures that appropriate data processing agreements are in place and that the third party is contractually obligated to protect your data in accordance with standards no less rigorous than those applied by pk62.

pk62 is an internationally operated platform, and as a result, some of your personal data may be processed on servers or by service providers located in jurisdictions outside of Pakistan. Where such international transfers occur, pk62 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses that impose obligations on recipients equivalent to applicable data protection standards
• Transfer only to service providers operating in jurisdictions with adequate data protection frameworks, or under specific contractual safeguards where they do not
• Technical security measures including encryption in transit and at rest, regardless of the storage location

pk62 uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and improve the user experience. The following categories of cookies are in use:

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair core platform functionality including the ability to log in to your pk62 account.

pk62 retains personal data for different periods depending on the category of data and the purpose for which it was collected:

• Account & Identity Data: Retained for the duration of your active account, and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements under applicable international regulatory standards
• Transaction & Financial Data: Retained for a minimum of 5 years from the date of the relevant transaction, for AML compliance and financial audit purposes
• Gaming & Betting History: Retained for 2 years from the date of each gaming session, or longer if required for dispute resolution or regulatory purposes
• Support Communications: Retained for 2 years from the date of the last communication in a support thread
• Marketing Data: Retained until you withdraw consent or request deletion, whichever occurs first
• Technical / Log Data: Typically retained for 12 months for security and fraud investigation purposes

Upon expiry of the applicable retention period, pk62 securely destroys or anonymises the relevant personal data such that it can no longer be attributed to an identifiable individual.

Depending on applicable law, you may have the following rights with respect to your personal data held by pk62. All requests should be submitted to [email protected] and will be responded to within 30 calendar days:

• Right of Access: The right to request a copy of the personal data pk62 holds about you, together with information about how it is processed
• Right to Rectification: The right to request that inaccurate or incomplete personal data held about you be corrected or completed
• Right to Erasure ("Right to Be Forgotten"): The right to request deletion of your personal data, subject to pk62's legal obligations to retain certain records for regulatory, AML, and dispute resolution purposes
• Right to Restriction: The right to request that pk62 restricts its processing of your data in certain circumstances, such as where you contest its accuracy
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract
• Right to Object: The right to object to processing based on legitimate interests or for direct marketing purposes at any time
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

pk62 operates a strict 21+ age policy. The platform is not intended for, directed at, or designed to attract individuals under the age of 21. pk62 does not knowingly collect personal data from anyone under 21 years of age.

Where pk62 discovers or is notified that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account closed. Winnings generated by an underage account will be forfeited in accordance with pk62's Terms & Conditions.

Parents and guardians who believe that a minor may have registered on or accessed the pk62 platform should contact [email protected] immediately. pk62 takes such reports seriously and will investigate promptly.

pk62 also recommends that parents and guardians in households with children use commercially available parental control and internet filtering software to restrict access to online gambling platforms.

pk62 implements a layered approach to data security, combining technical, organisational, and procedural measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:

• Encryption in Transit: All data exchanged between your device and pk62's servers is encrypted using TLS 1.2 or higher. Our HTTPS implementation is reviewed and updated in line with current security standards.
• Encryption at Rest: Sensitive personal data and financial records stored on pk62's infrastructure are encrypted at rest using AES-256 or equivalent symmetric encryption.
• Access Controls: Access to personal data within pk62's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging for all data access events.
• Password Security: Player account passwords are stored as salted cryptographic hashes — they cannot be read, retrieved, or decrypted by pk62 staff.
• Two-Step Verification: pk62 offers two-step verification (2FA) for player accounts, adding an additional authentication layer beyond the password to protect against unauthorised login.
• Fraud Detection: Automated systems continuously monitor for anomalous login patterns, unusual transaction behaviour, and other indicators of unauthorised account access.
• Security Incident Response: pk62 maintains a documented security incident response procedure that includes containment, investigation, remediation, and player notification protocols.

While pk62 takes all reasonable and practicable steps to protect your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to contribute to their own account security by using strong passwords and enabling two-step verification.

The pk62 platform may contain references or links to third-party websites, payment gateway interfaces, or services operated by game software studios. These third parties operate independently of pk62 and are governed by their own privacy policies.

pk62 does not control, endorse, or accept responsibility for the data practices of any third-party website or service accessed via the pk62 platform. Players are encouraged to review the privacy policies of any third-party service they interact with, including payment processors such as JazzCash and EasyPaisa, whose own privacy policies govern the handling of data entered directly into their respective interfaces.

The presence of a payment method or game provider on the pk62 platform does not constitute an endorsement of that party's data practices beyond the contractual safeguards pk62 has put in place as described in Section 7 of this Policy.

pk62 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this Policy, pk62 will:

• Update the "Last Updated" date displayed at the top of this Policy
• Notify registered players via email to the address on their Account record where the changes materially affect their data rights or the way we process their personal information
• Display a prominent notice on the pk62 platform for a reasonable period following the update

Your continued use of the pk62 platform following the effective date of any Privacy Policy update constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you should stop using the platform and contact [email protected] to request Account closure.

Minor, non-material changes — such as typographical corrections or clarification of existing practices without substantive change — may be made without specific notification, though the "Last Updated" date will always be revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk62 handles your personal data, please contact us through the following channel:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" for data-related requests
• Live Chat: Available 24/7 through the pk62 platform — for general questions about this Policy
• Data Rights Requests: Email [email protected] with "Data Rights Request" in the subject line; include your full registered name and Account email so we can verify your identity before processing the request

pk62 aims to respond to all privacy enquiries within 5 business days and to complete all formal data rights requests within 30 calendar days as outlined in Section 11.

If you remain dissatisfied with pk62's handling of a privacy complaint after engaging with our support team, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

This Privacy Policy was prepared in English and, in the event of any conflict between translated versions (if published), the English version shall prevail. © 2026 pk62. All rights reserved.